General Terms and Conditions

1. Service Provider Information
Operating company name: The Yeast Co. Kft.
Company registration number: 08 09 038067
Registered seat: 9028 Győr, Régi Veszprémi út 14–16.
E-mail: info@theyeastco.com
Phone number: +36 20 310 6212
Tax number: 32906170-2-08
Website: https://theyeastco.com

2. Fundamental Provisions
2.1. For any matters not regulated in this Policy, as well as for the interpretation of this Policy,
Hungarian law shall apply, with particular reference to Act V of 2013 on the Civil Code (Ptk.),
Act CVIII of 2001 on certain issues of electronic commerce services and services related to
the information society (Elker. tv.), and Government Decree No. 45/2014 (II. 26.) on detailed
rules for contracts between consumers and businesses. The mandatory provisions of the
relevant legislation shall apply to the parties without any specific stipulation.

2.2. This Policy is effective from 30 October 2025 and shall remain in force until revoked.
The Service Provider is entitled to unilaterally amend the Policy (grounds for modification
include: changes in legislation, business interests, or company-related changes). The
Service Provider shall publish the modifications on the website 11 (eleven) days prior to their
entry into force – during which period the User has the right to withdraw from or terminate the
contract. By using the website, Users accept that all regulations relating to the use of the
website automatically apply to them.
2.3. By accessing or in any way reading the content of the website operated by the Service
Provider – even if the User is not a registered user of the website – the User acknowledges
the provisions of this Policy as binding upon them. If the User does not accept the terms,
they are not entitled to view the content of the website.
2.4. The Service Provider reserves all rights concerning the website, any part thereof, and
the contents displayed on it, as well as the distribution of the website. Downloading,
electronic storage, processing, or selling of the content or any part thereof appearing on the
website is prohibited without the written consent of the Service Provider.

3. Range of Products and Services Available for Purchase
3.1. The products displayed can be ordered exclusively online. The prices shown for the
products are in euros (€) and do not include VAT. The applicable VAT rate will be displayed
automatically to the user after the billing information is provided; until then, the
communicated prices are considered net prices.
3.2. In the webshop, the Service Provider provides detailed information about each product,
including its name, description, and a photograph. The images displayed on the product
pages may differ from reality and may serve as illustrations.
3.3. If a promotional price is introduced, the Service Provider will fully inform Users about the
promotion and its exact duration.
3.4. If, despite all due care, an incorrect price appears on the online store interface —
especially an obviously erroneous price (for example, one that significantly differs from the
product’s well-known, generally accepted, or estimated market value, or prices displayed due
to a system error such as “0” EUR or “1” EUR) — the Service Provider is not obliged to
deliver the product at the incorrect price. In such cases, the Service Provider may offer
delivery at the correct price, in which case the Customer may withdraw from the purchase.
3.5. In the event of a pricing error as described in Section 3.4, there is a manifest
disproportion between the product’s actual and displayed price, which an average consumer
should immediately recognize. According to Act V of 2013 on the Civil Code, a contract is
concluded by the mutual and concordant expression of the parties’ will. If the parties cannot
agree on the contractual terms — that is, if there is no mutual and concordant declaration of
intent — a valid contract, from which rights and obligations would arise, cannot be deemed to
exist.
Accordingly, an order confirmed at an incorrect or erroneous price shall be considered a void
contract.

4. Order and Conclusion of the Contract
4.1. By placing an order through the Service Provider’s website, the Customer expresses
their intention to purchase. The order becomes valid upon confirmation by the Service
Provider.
4.2. During the ordering process, the Customer is required to provide their shipping and
billing information.
4.3. The Service Provider reserves the right to reject any order with prior notice, particularly if
product availability is not guaranteed or payment cannot be completed.
4.4. Payment methods:
– Stripe
–  Google Pay
–  Direct bank transfer (the order will be processed once the payment has been
received)
– For international orders, processing may be expedited if the Customer
provides official electronic confirmation of the transaction to the Service
Provider.

4.5. The language of the contract is Hungarian, and the contract between the parties is
concluded entirely electronically, based on the confirmation of the order and the payment.
4.6. If any error or deficiency occurs in the webshop regarding products or prices, the Service
Provider reserves the right to correct it. In such cases, after recognizing or modifying the
error, the Customer will be immediately informed of the updated details.
The User may then confirm the order again or withdraw from the contract.
4.7. The total amount payable includes all costs based on the order summary and the
confirmation email.
4.8. After providing their details, the User can submit the order by clicking the "Place
Order/Send Order" button. Before submission, the User may review the entered data, add a
note to the order, or communicate any other order-related requests to the Service Provider
by email.
4.9. By placing an order, the User acknowledges that a payment obligation arises.
4.10. Correction of data entry errors: Before completing the ordering process, the User can
always return to a previous step to correct the entered data. Specifically: during the order, it
is possible to view and modify the contents of the cart. If the cart does not contain the
desired quantity, the User can enter the correct number of items in the quantity field and click
the “Refresh/Update Cart” button. If the User wishes to delete a product from the cart, they
can click the “X” or “Delete” button. Throughout the ordering process, the User can
continuously correct or delete entered data.
4.11. After sending the order, the User will receive a confirmation email. If this confirmation
does not arrive within a reasonable time based on the nature of the service, but no later than
within 48 hours of sending the order, the User is released from the obligation to make an
offer or perform under the contract. The order and its confirmation are considered received
by the Service Provider or the User when they become accessible to them. The Service
Provider excludes liability for non-receipt of confirmation if it fails to arrive on time because
the User provided an incorrect email address during registration or the mailbox is full and
unable to receive messages.
4.12. The User acknowledges that the confirmation mentioned in the previous section is only
an automatic acknowledgment and does not constitute a contract. The contract is concluded
when, following the automatic confirmation referred to above, the Service Provider sends
another email to the User containing the details of the order and the expected fulfillment
information.

5. Order Processing and Fulfillment
5.1. Orders are processed during business hours. Orders may also be placed outside the
indicated processing times; however, if an order is submitted after the end of working hours,
it will be processed on the following business day. The Service Provider’s customer service
will always confirm electronically when the order can be fulfilled.
5.2. The general delivery time is within 2–3 business days from the conclusion of the
contract.
5.3. Based on the sales contract, the Service Provider is obliged to transfer the ownership of
the product, while the User is obliged to pay the purchase price and take delivery of the
product.
5.4. If the seller is a business entity and the buyer is a consumer, and the seller undertakes
to deliver the product to the buyer, the risk of loss passes to the buyer when the buyer or a
third party designated by the buyer takes possession of the product. If the carrier was
commissioned by the buyer (and not recommended by the seller), the risk of loss passes to
the buyer upon delivery of the product to the carrier.
5.5. If the seller is a business entity and the buyer is a consumer, unless otherwise agreed by
the parties, the seller (according to these Terms and Conditions: the Service Provider) must
make the product available to the buyer (User) without delay after the conclusion of the
contract, but no later than within thirty days.

6. Delivery Conditions
6.1. The main delivery method of the Service Provider is FedEx express courier service,
which ensures the quality delivery of perishable products.
6.2. For perishable products (e.g. liquid yeast), the packaging consists of a heat-insulated
aluminum envelope supplemented with an ice pack; the parcel is delivered exclusively via
express shipping.
6.3. Upon request, the Customer may collect the product in person at the Hungarian facility
by prior arrangement. In such cases, the Customer is responsible for maintaining the
required cooling conditions to preserve product quality, using their own means and at their
own risk.
6.4. The courier service undertakes delivery within a specified time frame (varying by
country), but the Service Provider is not liable for any deterioration in quality resulting from
delivery methods other than express shipping.
6.5. In case of delivery issues or packaging damage, the Customer must immediately notify
the Service Provider so that the Service Provider can file a claim with the courier service.

7. Perishable Products and Right of Withdrawal
7.1. The Customer acknowledges that for perishable products (e.g. liquid yeast, dry yeast),
the right of withdrawal cannot be exercised, referring to Sections 6:197 (2) and (3) of the Civil
Code, which state that goods which are perishable or subject to rapid deterioration are
excluded from the right of withdrawal.
7.2. In the case of a defective product (e.g. liquid yeast does not show signs of activity within
2–3 days), the Customer must:
– contact the Service Provider, and
– provide a statement regarding storage and usage conditions.
The Service Provider is entitled to verify the report, and if all conditions were appropriate, will
either send a replacement product free of charge or refund the purchase price.
7.3. In the case of dry yeast vacuum packaging, if the package loses its vacuum (not firm),
the Customer is entitled to a replacement. To enforce the replacement request, photographic
documentation must be provided upon opening the package and submitted to the Service
Provider so that a claim can be made to the courier service.

8. Packaging and Shipment Issues
8.1. The Customer must inspect the package for any damage upon receipt.
8.2. In the event of any packaging damage or problems arising from delivery conditions, the
Customer must immediately notify the Service Provider so that a claim can be filed with the
courier service.
8.3. The Service Provider is not liable for delays or damages caused by third parties (e.g.
courier services) if the Customer did not report the problem at the time of receipt.

9. Warranty and Right of Withdrawal
9.1. General Provisions
The Service Provider assumes warranty and guarantee obligations for its products in
accordance with Sections 6:151–6:174 of the Civil Code (Act V of 2013). The warranty
applies to defects that hinder the intended use of the product or reduce its value. Under the
guarantee, the Service Provider undertakes responsibility for the defect-free operation of the
product for a specified period, as determined by law or a separate guarantee statement.
9.2. Rules Regarding Perishable Products
The perishable products distributed by the Service Provider, especially liquid and dry yeasts
and special starters, are subject to the following conditions:
– Shelf life: The products are perishable in nature. When properly stored, the warranty
is valid until the date indicated on the product. In case of malfunction, a report will be
made to clarify whether the issue originated from a product defect or improper
storage.
– Storage and handling: The product must be stored in accordance with the Service
Provider’s instructions (e.g. refrigerated, in heat-insulated packaging, with the use of
ice packs).
– Documentation: The Customer must document the condition of the product with
photos or videos when opening the package and during storage.
– Warranty condition: The Service Provider accepts complaints only if proper storage
and handling can be verified.
9.3. Handling of Defective Products
If the product does not function properly:
– The Customer must immediately report the defect to the Service Provider via the
contact details at https://theyeastco.com/.
– The Customer must provide a statement regarding the product’s storage conditions,
usage method, and the nature of the defect.
– The Service Provider will investigate the report, and if all storage and handling
conditions were met, a replacement will be provided free of charge or the purchase
price will be refunded.
– If the Customer does not request a replacement, the refund will be made via bank
transfer.
9.4. If vacuum packaging loses its firmness (loss of vacuum), the Customer is entitled to
request a replacement. To process this request, photographic or video documentation taken
at the time of opening the package is required. This documentation enables the Service
Provider to file a damage claim with the courier service in case of improper delivery. The
Customer may present this to the courier at the time of delivery.
9.5. The Customer must immediately report any problem so that the Service Provider can
enforce a damage claim in case of FedEx express shipping. The Service Provider is not
liable for damages resulting from improper shipping or storage if the Customer fails to
properly document the condition and receipt of the package.
9.6. In accordance with Section 6:191 (1) of the Civil Code, the consumer’s right of
withdrawal does not apply to perishable products, as these are quickly perishable food-type
goods requiring refrigeration after receipt. By completing the purchase, the Customer
acknowledges that the right of withdrawal is excluded, and the product cannot be returned
once properly received and accepted.
9.7. For perishable products, warranty claims may be submitted within 2–3 days from receipt.
Beyond this period, complaints are not considered valid warranty claims unless the defect of
the product can be clearly proven with appropriate documentation.

10. Delivery Area
10.1. The Service Provider primarily delivers products within Hungary and to countries of the
European Union.
10.2. For deliveries to other countries, the Customer must consult with the Service Provider
before placing the order to ensure proper express delivery of the products.
10.3. The Service Provider is not liable for delays or heat damage occurring during
shipments to non-EU countries.

11. Data Processing and GDPR
11.1. The Service Provider processes the Customer’s personal data in accordance with
applicable data protection laws (GDPR, Regulation 2016/679/EU).
11.2. The purpose of processing personal data is to manage orders, ensure delivery, and
handle any complaints or claims.
11.3. The Customer has the right to access, rectify, and delete their personal data as
provided by the GDPR.

12. Complaint Handling
12.1. The Service Provider aims to fulfill every order to a high standard and to the full
satisfaction of the Customer. If the User nevertheless has any complaint regarding the
contract or its fulfillment, they may submit a complaint. The Customer may lodge any
complaints related to the purchase through the contact details listed in Section 1. Complaint
handling by the Service Provider is always free of charge.
12.2. In the case of an oral complaint, the Service Provider will immediately investigate the
matter and, if possible, resolve it on the spot. If the Customer disagrees with the method of
complaint handling or immediate resolution is not possible, the Service Provider will record
the complaint in a report, review it with the Customer, and obtain the Customer’s approval. A
copy of the report will be provided to the Customer. The Service Provider will examine the
complaint and send a written, reasoned response within 30 days of receipt.
12.3. The complaint record includes the following data: Customer’s name, address or
registered seat, and, if necessary, mailing address; the place, time, and method of the
complaint submission; a detailed description of the complaint; the product’s item number or
other identifier; and the name and signature of both the representative recording the
complaint and the Customer (the latter is required in the case of in-person oral complaints).
12.4. In the case of a written complaint, the Service Provider will review the issue and
provide a written response to the Customer within 30 days of receiving the complaint. Upon
request, the Service Provider will notify the Customer electronically about the outcome. The
complaint will be reviewed, rejected, or remedied in accordance with applicable legal
provisions.
12.5. The Service Provider’s written response includes the result of the full investigation, the
corrective actions taken, or, in the case of rejection, the reasons for rejection. The Service
Provider’s reply will be clear, comprehensible, and use plain language, avoiding unnecessary
legal terminology. The Service Provider strives to address all aspects of the Customer’s
complaint in its response.
12.6. During complaint handling, the Service Provider may request the following data from
the Customer: Customer’s name, address, registered seat, mailing address, phone number,
preferred contact method, product or service item number, description and cause of the
complaint, the Customer’s claim regarding the issue, copies of supporting documents, and
any additional data necessary for investigating and responding to the complaint.
12.7. The Service Provider processes the Customer’s data provided during complaint
handling in accordance with Act CXII of 2011 on Informational Self-Determination and
Freedom of Information.
12.8. Written complaints — including reports made during in-person complaints — and their
responses are archived by the Service Provider for five years. After the retention period, the
records (documents) are destroyed. Personal data recorded in the complaint register are
used solely for registering and assessing complaints.
12.9. If the Customer’s complaint is fully or partially rejected, or if the investigation period
expires without resolution, the Customer may contact the following authority:
Pest County Government Office, Consumer Protection Department
Address: 1088 Budapest, József krt. 6.
Phone: (1) 459-4911
In cases of violations of consumer protection provisions under Act CVIII of 2001 on certain
issues of electronic commerce services and services related to the information society, a
consumer protection procedure may be initiated. The competent authority is determined
based on where the activity in question is carried out or the infringement occurred.

13. Other Provisions
13.1. The webshop operated by the Service Provider is adequately secure and does not
pose a risk to users; however, Customers are advised to take precautionary measures such
as using antivirus and antispyware software with updated databases and installing security
updates for their operating systems. Purchasing on the website assumes that the Customer
is aware of the technical limitations of the Internet and accepts the potential risks associated
with the technology.
13.2. The Service Provider is not liable for any damage resulting from connection to the
website. The Customer is responsible for protecting their computer and data stored on it.
13.3. The Service Provider stores Customer data solely for the purpose of fulfilling orders
and for later verification of the contract’s terms. As a data controller, the Service Provider
handles data transmission in accordance with its Privacy Policy.
13.4. The Service Provider does not disclose Customer data to third parties, except where
third parties act as subcontractors or partners (e.g. listed logistics partners) for contract
performance. The Service Provider manages Customer data in compliance with Act CXII of
2011 on Informational Self-Determination and Freedom of Information.
13.5. The Service Provider may amend these General Terms and Conditions unilaterally at
any time. The amended terms apply to all legal relationships established after the effective
date of modification.
13.6. This contract qualifies as an electronically concluded contract under Section 6:82 of the
Civil Code. Any disputes arising from or relating to these General Terms and Conditions are
governed by Hungarian law, in accordance with the Civil Code of Hungary.
13.7. The parties shall primarily seek to resolve disputes through negotiation. In the absence
of agreement, Hungarian courts shall have exclusive jurisdiction.